Norland Shopzone Privacy Policy (POPIA)
Last updated: 31 December 2025
1) Who we are (Responsible Party)
This website is operated by BLUE EDGE MEDIA SOUTH AFRICA (Pty) Ltd, trading as NORLAND SHOPZONE (Registration No. 2006/121281/23) (“Norland Shopzone”, “we/us”).
We operate as an independent distributor under Norland South Africa (Member ID: QC8927252).
2) Info Officer (POPIA contact)
Info Officer: Ernest
Email: legal@norlandshopzone.co.za
(For general admin: admin@norlandshopzone.co.za)
3) What this policy covers
This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you:
- visit our website,
- place an order,
- contact us, or
- interact with our marketing (where you opted in).
POPIA requires that we notify you about what we collect, why we collect it, and who we share it with.
POPIA
4) Personal information we collect
We may collect:
- Identity/contact details: name, email address, phone number
- Delivery details: shipping address
- Order details: items purchased, order history, communications about your order
- Payment-related information: payment status and transaction references (payments are processed via Paystack; we do not store your full card details)
- Website usage data: device and browser data, cookies, IP address, and analytics events (where enabled)
5) Why we collect and use your information
We process your personal information to:
- create and manage your order and delivery,
- process payments and handle refunds,
- communicate with you about your order/returns/support,
- prevent fraud and secure the website,
- comply with legal/accounting obligations, and
- send marketing communications only if you have opted in (you can opt out any time).
6) Who we share your information with (Operators)
We share only what’s necessary with trusted service providers, such as:
- Payment processing: Paystack South Africa (to take payments and process refunds)
- Delivery/courier partners: PostNet, PAXI (PEP), The Courier Guy, Uber Courier (for shipping/collection)
- IT/hosting and security providers (to keep the site running and secure)
- Professional advisers (legal/accounting) where required
We require operators to treat personal information as confidential and only process it for authorised purposes.
DLA Piper Africa
7) Cookies and analytics
We may use cookies and similar technologies to:
- keep the site working correctly (e.g., cart/checkout),
- remember preferences, and
- measure traffic and improve the site (analytics), where enabled.
You can control cookies in your browser settings. Some cookies are necessary for checkout functionality.
8) International transfers
Your information is primarily processed in South Africa. Some service providers may process or store data in other countries. Where cross-border processing happens, we take reasonable steps to ensure appropriate safeguards are in place.
9) How long we keep your information (Retention)
We retain personal information for at least 2 years for tax/accounting purposes, and longer where:
- retention is required/authorised by law,
- we reasonably need it for lawful business purposes, or
- it is required by contract. (POPIA)
- After retention periods expire, we securely delete or de-identify the information where reasonably possible.
10) Your rights (Data subject rights)
Subject to POPIA and other applicable laws, you may request to:
- access the personal information we hold about you,
- correct or update your information,
- object to certain processing (including direct marketing),
- request deletion where lawful, and
- withdraw consent where processing is based on consent.
To make a request, email legal@norlandshopzone.co.za.
11) Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
12) Children
Our products and website are not intended for children, without parental supervision and guidance or by a qualified medical officer/physician. If you believe a child has provided us with personal information, contact legal@norlandshopzone.co.za.
13) Complaints to the Information Regulator
If you believe your personal information has been processed in a way that violates POPIA, you may lodge a complaint with South Africa’s Information Regulator at:
- POPIAComplaints@inforegulator.org.za
14) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last updated” date.