Norland Shopzone Refund and Return Policy

Introduction

Welcome to Norland Shopzone, your premier e-commerce platform dedicated to the sale of Norland products, including a wide range of Chinese herbal and organic health products. This Return Policy outlines the terms under which customers can return products purchased on Norland Shopzone.

Please note, Norland Shopzone operates under the jurisdiction of Norland South Africa, serving customers primarily in South Africa, as well as in Botswana, Namibia, and Swaziland, provided that delivery is received at a South African address.

Return Policy Guidelines

1. Eligibility for Returns:
Products are eligible for return if they meet the following conditions:
– The product is expired upon receipt.
– The product is unopened, in its original packaging, and in the condition it was received.
– The product has a manufacturing defect or was damaged during shipping.

2. Shelf-Life and Expiry:
– All expirable Norland products come with a 2-year shelf-life from the date of manufacture, in compliance with Chinese manufacturing laws.
– Products that have expired or will expire within 30 days of receipt are eligible for return and replacement.

3. Proof of Purchase:
– A valid proof of purchase from Norland Shopzone must be presented to initiate a return.
– Acceptable proof of purchase includes the original receipt or a digital order confirmation.

4. Return Process:
– Customers wishing to return eligible products must contact Norland South Africa Head Office within 14 days of receipt from Norland Shopzone.
– Returns must be authorized by Norland South Africa prior to shipment by the customer.

5. Refunds and Replacements:
– Upon verification of the return claim, expired products will be replaced with new ones.
– Refunds or replacements for other eligible returns will be processed based on the condition of the returned product and the availability of replacement stock. – There shall be no cash refund, all returns shall be by product replacement.

6. Responsibility and Liability:
– Norland Shopzone acts as an e-commerce platform for the sale of Norland products and is not directly responsible for the product quality, safety, or efficacy.
– All responsibilities and liabilities related to the use of Norland products are borne by Norland South Africa.

7. Contact Information:
– For returns and related inquiries, please contact Norland South Africa Head Office at: No 1 8th Avenue, Cnr Mutual Road, Edenburg, Sandton, 2128

Conclusion

Norland Shopzone is committed to ensuring customer satisfaction and adherence to legal standards regarding product sales and returns. This Return Policy is designed to provide clear guidelines for our valued customers and to facilitate a smooth return process. We thank you for choosing Norland Shopzone for your health and wellness needs.

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